Refund and Subscription Policy
KidProsper Refund & Subscription Policy
Version: 1.1
Effective Date: July 21, 2026
Last Updated: July 21, 2026
Status: APPROVED FOR LEGAL REVIEW
Owner: KidProsper Compliance Engine (KCE)
Welcome to the KidProsper Refund & Subscription Policy. This document governs all purchases, billing terms, subscription renewals, cancellations, and refund requests for paid plans and premium features offered through the KidProsper mobile applications, websites, and related services (collectively, the "Services").
By subscribing to or purchasing a KidProsper plan, you agree to the terms outlined below, which supplement our Terms of Service.
1. Subscription Plans and Access
KidProsper may offer one or more subscription or purchase options, including:
Free Plan
Premium Membership
Founder Plan (if available)
Promotional or regional plans
Future offerings introduced by KidProsper
Plan availability, features, pricing, currencies, taxes, and benefits may vary based on:
Country or region
Platform (iOS, Android, Web)
Promotional campaigns
Local laws and regulations
Currency exchange rates
Business considerations
The plans, features, pricing, and benefits applicable to you will be displayed within the Services at the time of purchase.
KidProsper reserves the right to introduce, modify, suspend, or discontinue any subscription plan, pricing model, or Founder benefit at any time, subject to applicable law and any commitments already made to existing subscribers.
Free Plan
The Free Plan provides access to selected KidProsper features and may include:
Core assessments
Foundational Family Dashboard functionality
Limited AI Coach interactions
Limited activities and habits
Basic Growth insights
Premium Membership
Premium Membership is a recurring subscription offering that may include:
Full Growth Blueprints
Comprehensive KP Score history
Expanded AI Coach interactions
Advanced activities and habits
Weekly Growth Meeting guidance
Premium developmental insights
Additional premium features introduced from time to time
Founder Plan
Where offered, the Founder Plan is a limited, one-time purchase that provides a defined period of Premium Membership access together with any Founder benefits made available by KidProsper from time to time.
The duration, pricing, and included benefits of the Founder Plan may vary by country, campaign, or launch period and will be clearly communicated at the time of purchase.
Founder Plans do not constitute:
Lifetime access
Perpetual access
Unlimited access
A guarantee of perpetual availability of the Services
Founder Plans are non-transferable and remain subject to the KidProsper Terms of Service and this Policy.
2. Billing, Free Trials, and Auto-Renewal
Billing Authorization
By purchasing a subscription or Founder Plan, you authorize KidProsper (through Apple App Store, Google Play Store, approved web payment processors, or other authorized billing providers) to charge your selected payment method.
Automatic Renewal
Recurring subscriptions automatically renew unless canceled at least twenty-four (24) hours prior to the end of the current billing period or as otherwise required by the applicable platform.
Founder Plans
Founder Plans are one-time purchases and do not automatically renew.
Promotional Offers
KidProsper may periodically offer:
Promotional pricing
Coupons
Limited-time offers
Founder campaigns
Regional pricing initiatives
Referral incentives
Such offers may be modified, suspended, or discontinued at any time.
Price Changes
KidProsper reserves the right to change pricing, benefits, or subscription structures at any time. Where required by law, reasonable notice will be provided before such changes become effective.
3. Payment Processing
KidProsper does not directly store or process payment card information for purchases made through third-party platforms.
Payments may be processed through:
Apple App Store
Google Play Store
Authorized web payment processors
Other approved billing partners
Accordingly, KidProsper cannot:
Access your payment card information.
Modify payment methods associated with Apple or Google accounts.
Directly issue refunds for purchases managed by third-party billing platforms.
4. Refund Policy
Mobile Purchases
For subscriptions or Founder Plan purchases made through Apple App Store or Google Play Store, refund requests must be submitted directly to the applicable platform.
Apple App Store
Visit reportaproblem.apple.com.
Select "Request a Refund."
Select KidProsper.
Follow Apple's instructions.
Google Play Store
Visit play.google.com.
Open Payments & Subscriptions.
Select Order History.
Locate KidProsper.
Submit a refund request or report a problem.
Refund approvals remain subject to the policies, timelines, and terms established by Apple and Google.
Web Purchases
Where KidProsper offers direct web purchases, refund eligibility shall be governed by:
Applicable law.
The payment processor's policies.
Terms presented at the time of purchase.
5. Statutory Consumer Rights
Nothing in this Policy limits or excludes any rights provided under applicable consumer protection laws, including but not limited to:
European Union consumer laws
United Kingdom consumer protection laws
India's consumer protection laws
United States federal and state laws
Other applicable local regulations
Where local law provides mandatory cancellation rights, cooling-off periods, or refund rights, KidProsper will comply with such requirements.
6. Subscription Cancellation
You may cancel a recurring subscription at any time through your account or device settings.
Cancellation becomes effective at the conclusion of the current billing cycle.
Upon cancellation:
Premium access remains available until the end of the active billing period.
Your account automatically reverts to the Free Plan.
No partial refunds are provided unless required by applicable law.
Founder Plans cannot be canceled after activation except where required by applicable law.
7. Failed Payments
If an automatic renewal payment fails, KidProsper may:
Retry the payment.
Temporarily suspend Premium access.
Restrict Premium features.
Downgrade the account to the Free Plan.
Premium functionality may be restored once payment has been successfully completed.
8. Service Changes
KidProsper continuously improves its Services and reserves the right to:
Add new features.
Remove existing features.
Modify usage limits.
Introduce new plans.
Retire existing plans.
Change Founder benefits.
Modify Premium entitlements.
Founder benefits and Premium features are provided on a commercially reasonable basis and may evolve over time.
9. Taxes and Fees
Subscription prices displayed within the Services may exclude:
Applicable taxes
Duties
Governmental charges
Currency conversion fees
Payment processing fees (where permitted by law)
Users are responsible for all applicable taxes and fees unless otherwise stated.
10. Availability of Services
KidProsper does not guarantee uninterrupted availability of the Services or Premium features.
Service availability may be affected by:
Scheduled maintenance
Platform outages
Third-party provider interruptions
Security incidents
Force majeure events
Nothing in this Policy shall be interpreted as guaranteeing perpetual access to the Services.
11. Changes to This Policy
KidProsper may update this Refund & Subscription Policy periodically to reflect:
Pricing changes
Plan modifications
Founder Plan updates
Billing partner changes
Legal requirements
Product enhancements
Material changes will be communicated where required by applicable law.
12. Contact Us
If you have questions regarding subscriptions, billing, cancellations, or Founder Plans, please contact:
KidProsper Support Team
Email: support@kidprosper.com
Website: www.kidprosper.com
Final Statement
KidProsper is committed to transparent billing practices, fair subscription management, and compliance with applicable consumer protection laws across all jurisdictions in which we operate. Our goal is to ensure that every family clearly understands their available plans, associated benefits, and applicable billing terms while using KidProsper's child development services.